Frequently Asked Questions

Does my pet need a referral from their primary veterinarian to be seen by Dr. Ilana?

They do not. If you feel physical rehabilitation or integrative care will benefit your pet, we encourage you to make an appointment. Second opinions, additional supportive care and alternatives to surgery are among the many reasons our clients bring their pets to see Dr. Ilana. Get started by filling out our New Client History Intake Form when you’re ready!

Do I need to bring anything like medical records or X-rays with me to the appointment?

You do not. We will request all medical records including X-rays from all of your pet’s veterinarians and specialists before we see your pet. You can bring your pet’s favorite treats if you like, but it is not necessary.

I’m concerned about the costs of treatment. Are there any ways I can save some money, and still get my pet what he/she needs?

We do offer discounted packages for the underwater treadmill and laser treatments.

Why are the intake appointments 90 minutes?

90 minutes can seem like a long time. However, Dr. Ilana needs this amount of time to make sure all aspects of your pet’s health are addressed and all your questions are answered. Also, sometimes it takes a while for your pet to settle into the new surroundings and for everyone to get to know each other. Most clients are surprised at how quickly the time goes!

I worry about bringing my dog in because he/she is extremely anxious at vet clinics and can be dog reactive.

Please don’t worry! We have secure exam rooms and a large sliding door which separates the main workout area and pool from the waiting area which minimizes contact with other dogs. Also, our clinic is not like most vet hospitals. We intentionally created the space to be a relaxing environment for everyone. It’s more like a doggy gym and day spa, and we have plenty of treats on hand. Our patients LOVE coming to see us and most of them don’t want to leave!